We ask that all items are laundered before you drop them with us, unless they are brand new of course. We aim to make it so you can't tell that we have ever done anuthing to your item but sometimes this isn't possible. You will be told that this is the case. Occasionaly we have to order zips or thread to complete your alterations. If this is going to delay the pick up date then we will let you know as soon as possible. We don't just alter clothes we also do curtains, blinds and replace zips in cushions etc.